CONFLICTO
CONFUSIÓN EN EL TRABAJO
PERSONAJES INVOLUCRADOS EN EL CONFLICTO:
MESERO 1
MESERO 2
COCINERO
CHEF
1.- CONFLICT OR PROBLEM
THIS IS A CONFLICT AS I REACH THE STAGE IN WHICH THE PHYSICAL AGGRESSION IS OPENED IN ADDITION TO NOT LOOKING FOR A RAPID SOLUTION FOR THE INVOLVED, I AM LOOKING FOR A MEDIATOR AT THE END OF THE DAY.
2.- TYPOLOGY OF THE CONFLICT
INFORMATION CONFLICT: IT IS A CONFLICT OF INFORMATION BECAUSE NOBODY GIVES PRECISE INFORMATION AND THERE WERE ALSO DISTRACTIONS WHICH IMPROVED THE UNDERSTANDING OF WHAT HAPPENED
3.- THEORIES OF CONFLICT
make workers a work team with values and rely heavily
4.- CONFLICT PROCESS
STAGE 1 POTENTIAL OPPOSITION, INCOMPATIBILITY.
THERE ARE ALREADY BASES FOR A CONFLICT FOR A BAD RELATIONSHIP BY THE TABLES
STAGE 2 COGNITION AND PERSONALIZATION.
WHEN THE CONFUSION EXISTS AND NULL ATTENTION TO THE ORDERS A PROBLEM IS GENERATED THAT ENDED AS A CONFLICT
STAGE 3 INTENTIONS.
SET UP A BENEFIT NEGOTIATION FOR BOTH, TO BE ABLE TO DEVELOP YOUR DAILY ACTIVITIES
STAGE 4 BEHAVIOR.
THE BEHAVIOR OF BOTH WAS AGGRESSIVE BY SCREAMING, PUSHING AND CLAIMING WITHOUT INFORMING WELL OF WHAT HAPPENED, LOOKING FOR A DETONANT TO PERFORM THIS ACTION
STAGE 5 RESULTS.
BY MEASURING THE SITUATION THE CHEF, A BENEFIT SOLUTION FOR BOTH IS INCLUDED INCLUDING THE COOK
EN UN RESTAURANTE, UN DÍA SE ENTREGO EN COCINA, UNA COMANDA POR PARTE DEL MESERO EN LA QUE SE PEDÍA PARA LA MESA 4 UNA ORDEN DE CAMARONES Y UN FILETE EMPANIZADO, LA CUAL ENSEGUIDA SE COMENZÓ A PREPARAR, AL MISMO TIEMPO LA MESA 7 ORDENO LO MISMO QUE LA MESA 4 Y SE LLEVO DE IGUAL FORMA LA COMANDA A COCINA.
EL PROBLEMA SE DIO CUANDO EL COCINERO QUE ESTABA EN LA FREIDORA NO REVISO QUE ERAN LA MISMA ORDEN PERO DE MESAS DIFERENTES DEBIDO A QUE SE ENCONTRABA DISTRAÍDO POR JUGAR CON OTROS COCINEROS, A LA HORA DE ENTREGAR LA ORDEN LLEGO PRIMERO EL MESERO DE LA MESA 7 Y ESTE SE LLEVO LA ORDEN, AL PERCATARSE EL MESERO DE LA MESA 4 QUE SU PEDIDO YA HABÍA TARDADO SE DIRIGIÓ A LA COCINA Y RECLAMO SU ORDEN, EL COCINERO INFORMO QUE YA SE LA HABÍAN LLEVADO Y EL MESERO FUE A RECLAMARLE AL OTRO MESERO, ESTOS YA TENÍAN ROSES POR NO LLEVARSE BIEN, LO CUAL DETONO EN EMPUJONES Y RECLAMOS.
EL CHEF REVISO AMBAS COMANDAS ASÍ COMO LA HORA EN QUE SE PIDIERON LOS PEDIDOS Y RESULTO UNA CONFUSIÓN POR NO PONER ATENCIÓN A QUE ERAN DOS PEDIDOS SIMILARES, EL COCINERO EN LA PARRILLA SE DISCULPO Y SE HABLO CON LOS MESEROS TRATANDO DE BUSCAR UNA SOLUCIÓN PACIFICA LA CUAL BENEFICIARA A AMBOS PARA QUE NINGUNO PERDIERA SU EMPLEO.
POR ULTIMO A LA MESA 4 SE LE DIO UNA COMPENSACIÓN OFRECIÉNDOLE UNAS TOSTADAS DE CEVICHE DE CORTESÍA MIENTRAS ESPERABAN SU PEDIDO Y UNA LLAMADA DE ATENCIÓN AL PERSONAL POR SU FALTA DE PROFESIONALISMO.
CONTEXTO: EL CONFLICTO SE DIO EN "LOS JAROCHOS" DE CUAUTITLAN, UN RESTAURANTE DE PESCADOS Y MARISCOS, EN UN AMBIENTE COMO LA COCINA A VECES EXISTEN CONFLICTOS POR ESTRÉS O DESATENCIONES.
MESERO 1
MESERO 2
COCINERO
CHEF
1.- CONFLICT OR PROBLEM
THIS IS A CONFLICT AS I REACH THE STAGE IN WHICH THE PHYSICAL AGGRESSION IS OPENED IN ADDITION TO NOT LOOKING FOR A RAPID SOLUTION FOR THE INVOLVED, I AM LOOKING FOR A MEDIATOR AT THE END OF THE DAY.
2.- TYPOLOGY OF THE CONFLICT
INFORMATION CONFLICT: IT IS A CONFLICT OF INFORMATION BECAUSE NOBODY GIVES PRECISE INFORMATION AND THERE WERE ALSO DISTRACTIONS WHICH IMPROVED THE UNDERSTANDING OF WHAT HAPPENED
3.- THEORIES OF CONFLICT
make workers a work team with values and rely heavily
4.- CONFLICT PROCESS
STAGE 1 POTENTIAL OPPOSITION, INCOMPATIBILITY.
THERE ARE ALREADY BASES FOR A CONFLICT FOR A BAD RELATIONSHIP BY THE TABLES
STAGE 2 COGNITION AND PERSONALIZATION.
WHEN THE CONFUSION EXISTS AND NULL ATTENTION TO THE ORDERS A PROBLEM IS GENERATED THAT ENDED AS A CONFLICT
STAGE 3 INTENTIONS.
SET UP A BENEFIT NEGOTIATION FOR BOTH, TO BE ABLE TO DEVELOP YOUR DAILY ACTIVITIES
STAGE 4 BEHAVIOR.
THE BEHAVIOR OF BOTH WAS AGGRESSIVE BY SCREAMING, PUSHING AND CLAIMING WITHOUT INFORMING WELL OF WHAT HAPPENED, LOOKING FOR A DETONANT TO PERFORM THIS ACTION
STAGE 5 RESULTS.
BY MEASURING THE SITUATION THE CHEF, A BENEFIT SOLUTION FOR BOTH IS INCLUDED INCLUDING THE COOK
REFLECTION
have more communication with coworkers and as encergado if I was dedicated to make a team with values to live in peace and do a more effective job.
